Shipping and Returns

When you buy from Home CCTV Direct Ltd

We do not hold your credit card details on file and all transactions take place on a 128 bit encrypted secure server. At the moment, we are not able to accept payments over the phone, but you’re welcome to call us at any time to discuss your order either before or after you’ve placed it.

Delivery Costs

All delivery costs are calculate automatically when you make your purchase.

All prices are subject to VAT.

How Long Does Delivery Take?

Almost all of our customers order bespoke complete systems which have to be picked and packed prior to shipping so please allow 5 to 7 working days for delivery. Smaller ‘off the shelf’ items may be delivered sooner.

Missing Items

If your goods are scheduled to be delivered and you have received an incomplete order, this is usually because we ship your order in more than one consignment. We often despatch in this way as we use more than one warehouse. If some of your goods have not arrived by the end of the due delivery date, please contact us.

Guarantee

All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse). This does not affect your statutory rights as a consumer.

Faulty Products/Dead on Arrival/Returns Procedure

In the unlikely event that you receive a faulty product or your product becomes faulty please call us immediately. We will forward a Returns Form via email which must be completed prior to returning your goods.

We cannot be held responsible for any goods that are returned without a Returns Form.

We do not operate a "sale or return" policy or advance replacements.

If your product is found to be faulty you will either be offered an exact replacement (if the product cannot be repaired) or a refund.

The following exclusions apply to the returns policies stated above:

Goods that are not in their original packaging and not in good condition are excluded and will be rejected by our warehouse.

Goods that have items missing.

Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund.

All warranties exclude product misuse, acts of God i.e. lightening strikes.

PLEASE BE AWARE OF THE FOLLOWING

Home CCTV Direct Ltd are not responsible for networking any DVR unless you have paid for us to network your DVR. Home CCTV Direct will not be held responsible for any network failures of any kind and will not accept any DVR back due to failure to network.

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer’s expense. You must still apply for a returns number as described above. We reserve the right to have the goods inspected by a technician prior to replacement or refund.