Home CCTV FAQ's

What happens when I ask for a quote?

Whether you request a quotation online or over the phone, the process is fairly straightforward and the first step is to discuss your requirements with one of our installers.

Your installer will take care of everything, acting as a single point of contact for you throughout the process.

If you have a problem, you can speak to a man who can solve it rather than speaking to a call centre.

When you’re happy to go ahead, your installer will book a date that’s convenient for you.

We can usually arrange an install within two weeks, but if you want it sooner, you might want to consider our fast track service.

What happens when you install my Home CCTV system?

We’ll arrive at your home at an agreed time, usually between 8am and 9am. If we’re held up for any reason, we’ll call you immediately.

If you require us to use unmarked vans please let us know and we’ll do our best to accommodate.

The first thing we’ll do at your home is plan the cable routing. This usually takes between 15 and 20 minutes and if it’s possible, we’d like you to be there to give us your approval.

We always do our best to hide cables and make sure the job is neat and tidy, in fact, we take great pride in it.

Four to six camera systems can usually be installed within a day.

If you’re having your system networked, we’ll need access to a computer in your home and the passwords to your router. We don’t save these details.

We always carry dust sheets and are more than happy to remove outdoor shoes or clothing before entering your home.

What happens when the work is complete?

Once we’ve completed your installation, we’ll give you a full demonstration of it’s capabilities and provide you with a complete and comprehensive set of instructions that are written in plain English.

You’re more than welcome to call us at any time after you installation should you require any assistance whatsoever.

If your system is networked, with your permission, we can change any settings you want up dating remotely. You may need to provide us with access details.

How do I pay for my Home CCTV System?

We will not ask for payment until the work is complete to your satisfaction. We accept cash, cheque, credit cards or bank transfer.

If you wish to pay by credit card, there may be a surcharge of up to 3.5%, your installer will discuss these options with you.

What Happens if I Catch Someone on Camera?

The chances are that you’ll want to get that evidence into the hands of the Police.

Footage can be saved to a memory stick and then transferred to CD/DVD to give to the police as evidence.

We offer an evidence retrieval service for all customers. If your system is networked, we can download the evidence remotely and send you or the police a secure and compliant copy of all footage retrieved.

If your system is not networked, we can arrange a visit from an engineer to remove footage for you. There is a charge to this service.

How long will my system record for?

The short answer is as long as you want. All data is recorded to a built in hard drive, the bigger the hard drive, the longer your images will be saved. A 250GB hard drive should record four cameras (depending on frame rates) for just over a week. Therefore, it will record one camera for over four weeks.

What happens when it's full?

Nothing. Your Digital Video Recorder will record over old images when the hard drive is full. So if you have capacity to record for 30 days, on day 31, day one recordings will be deleted to make room on the hard drive for day 31 recordings.

Can I make it record for longer?

Yes, you can switch on motion detection so that your Digital Video Recorder records only when motion is detected.

In a normal domestic situation, using motion detection could add weeks to your storage time, but there's a price to pay. You'll need to have the sensitivity on your motion detection quite high to ensure that you don't miss anything. Increasing the sensitivity will mean that you will also record rain and possibly wind, especially if your cameras point to anything that moves in the wind.

Do the cameras light up at night?

If your camera has infra red, yes. There will be a small row of infra red lights that cast light that's invisible to the human eye. Without this, your camera wouldn't be able to see in the dark.

What's the difference between CIF and D1 Recording?

Have a look for yourself, click here.

What's the difference between 420 and 540 TVL?

Check Out the Video Here.

Do you have cameras that can see in the dark?

Yes, find more information on cameras that have night vision here.

Why can't I find the answer I'm looking for?

I'm really sorry about that, why not call us for free on 0800 158 8229.